Help Center

1. How to connect via SSH?

SSH is the most convenient way to connect to your Mac cloud device. After completing your order, you will receive exclusive SSH connection info in the console.

Connection Steps

1 Open your local terminal (Terminal, iTerm2, etc.) or an SSH client
2 Copy the SSH connection command provided in the console
3 Paste the command, press Enter, and enter your password to log in

# Connection Example
ssh [email protected]

# Or specify port
ssh -p 22 [email protected]

Tip

On first connection, you'll be prompted to verify fingerprint info; enter yes to confirm. All connections are encrypted via SSH-2 protocol.

2. How long until activation after purchase?

We promise a lightning-fast activation experience so you can start working quickly.

Applicable to standard configurations

≤ 5 minutes

Requires manual setup

≤ 2 hours

3. What is the "Multi-Mac Clustering" service? (Thunderbolt 5)

This is our exclusive enterprise-grade high-performance computing solution, leveraging Thunderbolt 5's revolutionary bandwidth to interconnect multiple Mac devices into a unified computing cluster.

Technical Features

Bandwidth up to 80Gbps

Thunderbolt 5 Bi-directional Transfer

Latency < 10μs

Hardware-level Peer-to-Peer Connection

4. Which data center regions are supported?

We have deployed multiple Tier 3+ data centers globally, ensuring you enjoy low-latency, high-availability cloud service experiences.

🇸🇬

Singapore

Recommended

🇯🇵

Japan

Tokyo

🇰🇷

Korea

Seoul

🇭🇰

Hong Kong

Popular

🇺🇸

US East

🇺🇸

US West

5. How to view order status, expiry date, and renewal records?

In the console, you can view order details, manage service cycles, and query historical bills at any time. Once logged in, all your order info, device status, and billing records are clearly displayed for easy management.

6. How to view my device configuration?

The console provides a complete hardware specification display, and you can verify device configuration through multiple methods.

# View CPU info
sysctl -n machdep.cpu.brand_string

# View RAM capacity
system_profiler SPHardwareDataType

# View storage info
diskutil list

7. Is the device a dedicated physical machine?

Yes, 100% dedicated physical bare metal.

We provide true physical machine rental services, not virtualized instances. Each device is fully dedicated to you during the rental period, without any virtualization layer or resource sharing.

Exclusive Advantages

✓

Full Hardware Access

Includes USB, Bluetooth, camera, and all other peripherals

✓

Zero Performance Loss

No virtualization overhead, unleashing 100% hardware performance

8. How to Power On/Off/Restart?

The console provides intuitive power management. All operations are sent directly to the motherboard via IPMI, ensuring reliable execution.

                                # You can also operate via SSH command line

# Safe shutdown
sudo shutdown -h now

# Restart system
sudo reboot

# Scheduled restart (after 10 minutes)
sudo shutdown -r +10
                            

9. Are bandwidth and IP dedicated?

Yes, fully dedicated.

Each device is equipped with exclusive 1Gbps bandwidth and a dedicated public IPv4 address, ensuring stable and predictable network performance.

Bandwidth Specs

Dedicated

Upload Bandwidth 1000 Mbps

Download Bandwidth 1000 Mbps

IP Config

Independent

IPv4 Address 1 Independent IP

IP Type Static Public IP

10. How to connect via VNC?

VNC (Virtual Network Computing) is a graphical remote desktop protocol that lets you use a cloud device just like a local Mac.

Browser VNC

Recommended · No installation

1. 1. Log in to the console
2. 2. Click the 'VNC Remote' button
3. 3. Remote desktop opens automatically in a new window